The guide concept
The most important job of the travel agencies is to ensure that the guests have an amazing travel experience. A skiing experience contains many factors, and it is important that the holiday has been thought through from beginning to end. Everything from delivery of ski passes to booking of ski rental and coordination of hotel rooms must work perfectly.
The guides play a significant part in ensuring the overall quality of the skiing holidays. Therefore, they must be made of something very special and they must have customer service and responsibility in their blood. In addition to the practical activities and the personal guidance, the ski guides also offer experiences of all kinds.
Employees have a unique opportunity of creating friends for life, working abroad, pursuing a career in the travel industry and having an amazing workplace in the Alps. But do not forget – behind a travel experience – is a lot of work.
When the travel agencies hire ski guides – they look for:
Employees that want more than just a "skiing season". The ski guides are the guests' line to a remarkable skiing experience – creating skiing experiences beyond the ordinary is their motivation.
With the travel agencies, employment equals great responsibility and independence. Handling the service they want for their guests puts them under an obligation. It requires that they place great demands on maturity, discipline and not least work effort.
An impassioned desire to put the guest first and provide highly professional service – That is an employee at our travel agencies.
Therefore, the ski guides are singled out among many applicants for the job.
Process when selecting guides:
At the travel agencies, they work according to a specific structure and a long-term selection process. Generally, the ski guides work at the same travel destination for an entire season – this makes them experts.
Many years of experience in training the best ski guides have given the travel agencies a good reputation. They value training the guides very highly, and everyone must go through a customised training programme that contains four vital steps.
- A thoroughly prepared application and CV
- Personal interview and selection
- A 4-day orientation and selection seminar
- 16 days of guide school in Austria
The travel agencies are convinced that they have a unique setup – one that gives the ski guides good working conditions and gives their guests a high level of service.
